Frequently Ask Questions

Q: How do I get started?
A: First (if you're not a member already), you'll need to sign up as a TripleClicks member HERE, then head to our FEATURE AUCTION HERE.

Next, you need some TripleClicks "TCredits" to bid with. TCredits are available in paks of 1, 10, 20, 50, and 200...and for as little as $.29 apiece. Note that TCredits can also be used for selling items on TripleClicks, purchasing products, downloading music, and more. You can order TCredits HERE.

Once you've got your TCredits, you're ready to start bidding...which is as simple as clicking the "Bid!" button on one of our auction pages. Be the final bidder and you win the item. It's that simple!

Special note: With Pricebenders™, even when you don't win the auction, you still win!...because for every bid, you earn 5 Member Rewards Points (MRP).

Q: How do I know if I'm the high bidder?
A: Each time a bid is received, the auction panel will automatically change to display the first name and last name initial of the latest bidder. Note that bids can be coming in rapidly and you may not see your name appear every time you bid. If you just placed a bid and you see someone else's name appear, it probably means that person placed a bid a fraction of a second after you did. You can verify this by viewing the Bid Log located on the Auction Details Page. If you do not see your name on the Bid Log, you could be experiencing technical difficulties and you may wish to contact one of our Customer Care representatives for assistance.

Q: Can I see who is bidding on an auction?
A: Yes, we provide a Bid Log, which lists the most recent 10 bids/bidders. The Bid Log is located on the Auction Details Page. If you are viewing an auction from the TripleClicks homepage, to get to the Auction Details Page, just click on the title of the item being auctioned.

Q: What does "WBF" mean in the Notes column of the Pricebenders Auction Schedule?
A: When you see "WBF" in an auction's Notes column, it means that it will be "Winner Bids Free" auction, and the winning bidder will receive all of his/her bids back upon completion of the auction.

Q: What does "1WA" mean in the Notes column of the Pricebenders Auction Schedule?
A: The term "1WA" in an auction's Notes column indicates a special auction open ONLY to bidders who have never won a Pricebenders auction before.

Q: I can't be around my computer 24 hours a day. Is there any way to have bids placed when I'm not available?
A: Yes. Every bid confirmation contains a link to our Auto-Bid system. Just click this link and set up your auto-bid limits and you're all set!

Q: I click the bid button, but nothing happens. What should I do?
A: Try restarting your Web browser. If that does not resolve it, try restarting your computer. Also, make sure you are using the recommended software and hardware specified below.

Q: What happens to the TCredits I've used in bidding if I don't win the item?
A: Using a TCredit for bidding on a Pricebenders auction means you are spending it, the same as if you used a TCredit for listing something for sale on TripleClicks or buying a song from the store or any of the other actions for which TCredits can be used.

Q: So I used TCredits to bid with, but if I don't win, I get nothing?
A: Even when you don't win the auction, you still win! Because for every bid you place, you earn 5 Member Rewards Points (MRP).

Q: Why not just return the TCredits to my account if I don't win?
A: That's simply not feasible. The whole reason that the winning price can be so low--often just a fraction of the retail price--is precisely because TCredits are spent on bidding. That's what pays for the products that are auctioned. Without this, this type of auction is not possible. If you are not comfortable with this type of auction, we recommend that you do not participate. Instead, you can use your TCredits on our many other products and available services.

Q: When does an auction end?
A: An auction ends when the auction clock hits zero (no time left), but the clock resets with each bid received. Hence, there's no way of knowing how long an auction will last. It will go on until only one bidder remains, who, of course, becomes the winner of the auction.

Q: I notice that the clock resets with each bid, but I also notice that the amount of time it resets to changes during the auction. Why is that?
A: Most of our auctions will begin with a five-minute countdown. As the number of bids increase, we decrease the clock time. This is done to speed up the auction and hopefully produce really great deals (ultra-low prices) for our members.

Q: Is there a listing of winners available so I can see the kinds of deals being won?
A: Yes, see our RECENT WINNERS page HERE.

Q: You say auctions items are brand new or refurbished. How will I know if it's the latter?
A: If an item is refurbished, it will be clearly stated in its description.